Privacy Policy

This Privacy Policy describes how The Fix – Walmart Glendale (“we,” “our,” or “us”) handles information collected when you visit our website or bring a device to us for service. We keep data collection to what is needed to serve you, and we do not sell it.

1. Information We Collect

• Contact details you give us — typically your name and phone number — so we can reach you about your device.
• Device information such as make, model, and the issue you are experiencing, used to evaluate and service the device.
• Payment details, which are handled by third-party payment processors. We do not retain complete card or account numbers.
• Website usage data including IP address, browser type, pages viewed, and similar analytics information gathered through cookies.

2. Why We Collect It

• To evaluate your device, provide diagnostics, and carry out approved hardware services.
• To contact you about the status of a service, a quote, or an appointment.
• To take payment for services performed.
• To answer questions you send us.
• To keep our website and store operations secure and to reduce fraud.
• To understand how visitors use the site so we can improve it.

3. When We Share Information

We do not sell or rent your personal information to anyone. We share limited information only in these situations:

• With payment processors, strictly to complete a transaction.
• With vendors who help us run the business, and only to the extent they need it.
• With analytics providers, in the form of non-identifying usage statistics.
• With law enforcement or regulators where we are legally required to do so.

4. Cookies and Analytics

Our website may use cookies and third-party analytics or advertising tools, including Google Analytics, to measure traffic and performance. These providers handle any information they receive under their own privacy practices. Most browsers let you block or delete cookies, though some parts of the site may not work as intended if you do.

5. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to guard against unauthorized access, loss, or misuse. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data From Your Device

Please back up your device before bringing it in. Servicing hardware can carry a risk of data loss, and we are not responsible for content stored on your device. We do not access personal files beyond what is necessary to test that a completed service is working.

7. Your Choices

• You may ask what personal information we hold about you.
• You may ask us to correct or delete it, subject to any records we must keep by law.
• You may ask us to stop contacting you for marketing purposes.

To make any of these requests, call us at (602) 784-4208 or stop by the store.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Brand Affiliation

The Fix – Walmart Glendale is an independent device service provider. We are not affiliated with, endorsed by, or authorized by Apple, Samsung, Google, Motorola, LG, or any other manufacturer. All trademarks belong to their respective owners.

10. Updates To This Policy

We may revise this policy from time to time. Any changes take effect once posted here, and the date at the top of this page will reflect the most recent revision.

Contact Us

The Fix – Walmart Glendale
5605 W Northern Ave, Glendale, AZ 85301
(602) 784-4208
Monday – Sunday: 10AM – 8PM