Terms & Conditions

These Terms & Conditions (“Terms”) apply to the services provided by The Fix – Walmart Glendale (“we,” “our,” or “us”). By visiting our store, using this website, or having us service a device, you agree to what follows.

1. Accepting These Terms

Using this website, contacting us, or handing us a device means you have read and accepted these Terms together with our Privacy Policy and Warranty / Refund Policy. If you do not agree with them, please do not use the site or our services.

2. What We Do

We provide evaluation, diagnostics, component replacement, and other hardware-related services for smartphones, tablets, laptops, and similar consumer electronics. Work is carried out by trained technicians using standard tools and compatible components. We are not an authorized service provider for any manufacturer.

3. Walk-Ins and Appointments

• Walk-ins are welcome during posted business hours.
• Appointments may be available and can shorten your wait.
• Turnaround varies with device condition, component availability, and how busy we are. Any timeframe we give is an estimate, not a guarantee.

4. Pricing, Approval, and Payment

• You receive pricing after evaluation and before any work starts. Nothing proceeds without your approval.
• A diagnostic or evaluation fee may apply depending on the device and issue.
• Payment is due when the service is completed unless we agree otherwise in writing.
• Devices left more than 30 days after we notify you that service is complete may be treated as abandoned, to the extent Arizona law allows.

5. Your Responsibilities as Device Owner

By leaving a device with us, you confirm that:

• You own the device or are authorized by the owner to approve service on it.
• You understand pre-existing conditions can affect the result.
• You understand devices with liquid exposure, structural damage, or previous third-party work can behave unpredictably during service.
• You have backed up your data. Hardware service can carry a risk of data loss.
• You have removed any activation or account lock that would prevent us from testing the device.

6. What We Are Not Responsible For

• Loss of data, files, or media stored on the device.
• Damage or defects that existed before we received the device.
• Additional faults uncovered during evaluation that were not caused by our work.
• Problems arising from earlier repairs performed elsewhere.

7. Limited Warranty

Most eligible hardware services carry a 30-day limited warranty on our workmanship and on components we install. Full terms, including exclusions, are set out in our Warranty / Refund Policy.

8. Limits On Our Liability

• We are not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the amount you paid for the service in question.
• Beyond what our warranty states, we make no guarantee of any particular performance outcome.

9. Service Results May Vary

We aim for quality work, but we cannot promise specific outcomes. Results depend on device condition, prior service history, component availability, and other factors outside our control.

10. Using This Website

When using this site, please do not attempt unauthorized access, interfere with how it functions, or use it for fraudulent or harmful purposes. We may change website content at any time without notice.

11. Intellectual Property

The text, graphics, logos, images, and layout on this website belong to The Fix – Walmart Glendale or its content providers and are protected by copyright and related laws. Please do not copy, reproduce, or redistribute site content without our written permission, other than for personal, non-commercial use.

12. Independent Service Provider Disclosure

The Fix – Walmart Glendale is an independent device service provider. We are not affiliated with, endorsed by, sponsored by, or authorized by Apple, Samsung, Google, Motorola, LG, or any other manufacturer. All trademarks belong to their respective owners. See our full Brand Disclaimer.

13. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Any dispute arising from these Terms or our services is subject to the exclusive jurisdiction of the courts located in Arizona.

14. Changes To These Terms

We may update these Terms at any time. Continuing to use our website or services after an update means you accept the revised Terms.

Contact Us

The Fix – Walmart Glendale
5605 W Northern Ave, Glendale, AZ 85301
(602) 784-4208
Monday – Sunday: 10AM – 8PM