Warranty & Refund Policy

Our services involve evaluation, hands-on labor, and physical components. For that reason, once work has begun, refunds on completed services or installed parts are generally not available. What follows explains exactly where you stand.

1. Upfront Pricing and Approval

You receive clear pricing after your device is evaluated and before anything is done to it. No work starts without your approval.

2. Cancelling Before Work Starts

If you cancel before service has begun, any deposit you paid may be refunded, less any diagnostic or evaluation fee that applies. Diagnostic and evaluation fees are non-refundable, because they cover time and expertise already spent on your device.

3. After a Service Is Completed

Once a service is finished or a component has been installed, we do not issue refunds. If something related to that work goes wrong, your remedy is warranty service as described below.

4. What The 30-Day Limited Warranty Covers

Most eligible hardware services performed by The Fix – Walmart Glendale include a 30-day limited warranty covering:

• The workmanship of the service we completed.
• Components we supplied and installed as part of that service.

Coverage applies only to the specific component or service performed, and begins on the date the service is completed.

5. What It Does Not Cover

• Physical or accidental damage occurring after service, including cracks, bent frames, and pressure damage.
• Liquid or moisture exposure.
• Software problems, operating system issues, or data loss.
• Faults unrelated to the service we performed.
• Damage caused by work performed elsewhere after our service.
• Normal wear and tear.

6. How To Make a Warranty Claim

Bring the device to our store within the 30-day window along with proof of the original service. We will evaluate it and, at our discretion, re-perform the service or replace the affected component. Warranty claims are not settled with refunds — the remedy is corrective service or component replacement.

7. Important Disclosures

• Outcomes vary based on device condition, prior service history, and component availability.
• Back up your data before any service. The Fix – Walmart Glendale is not responsible for data loss.
• The Fix – Walmart Glendale is an independent device service provider and is not affiliated with, endorsed by, or authorized by any manufacturer. Manufacturer warranties may be affected by third-party service.
• All trademarks belong to their respective owners.

Contact Us

The Fix – Walmart Glendale
5605 W Northern Ave, Glendale, AZ 85301
(602) 784-4208
Monday – Sunday: 10AM – 8PM